Shipping, Returns + Exchanges 

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Forms of Payment
We currently accept all major credit cards. 
 

Returns, Exchanges + Final Sale
In-stock items purchased from Amaya Collective may be returned for store credit, or exchanged, within 10 days of purchase.

Please contact hello@amayacollective.com to request a return authorization. All items must be returned in their original, unused condition, inclusive of all original packaging.

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Any damaged or broken items must be reported to Amaya Collective upon receiving - we will do our best to offer a replacement on the item if it is available. All return shipping costs are the responsibility of the customer and are unfortunately not eligible for store credit. We do not provide return labels or cover return costs. Amaya Collective is not responsible if the returned package is lost in transit - we recommend you pay to insure and track your package through your chosen carrier.
 

Lead Times + Order Fulfillment
We always strive to provide accurate lead times, however, lead times are subject to change and are influenced by a multitude of factors that are out of our control. We will always do our best to update you with any changes or delays to your order. We appreciate your patience and understanding.
For all dishware, pick up from Studio will be the only option. 

Amaya Collective is not responsible for changes in customer shipping address during lead time production. It is the sole-responsibility of the customer to update Amaya Collective of any and all changes to shipping that would hinder the delivery of an item ordered with a lead time. Amaya Collective will not be held responsible for items purchased with a lead time being shipped to the address provided at checkout.

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If you have any questions, please don't hesitate to reach out to hello@amayacollective.com.

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Shipping to the USA

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We are excited to announce that Amaya Collective is now shipping to the USA! Here are some important details regarding our shipping policy (inclusive of those listed above):

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Currency

All prices are in CAD unless stated otherwise. Please note that currency exchange rates may affect the final amount charged.

 

Shipping Rates

Shipping rates to the USA will be calculated at checkout based solely on the weight of the package. The cost will vary depending on the total weight of your items and the destination.

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Delivery Times

Standard delivery times to the USA are estimated between 8-20 business days. Please note that these times may vary due to customs processing and other unforeseen delays.

 

Customs and Duties:

Any customs fees, duties, or taxes imposed by the destination country are the responsibility of the customer. Amaya Collective is not responsible for these additional charges.

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If you have any questions, please don't hesitate to reach out to hello@amayacollective.com.